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Was the purchased item not what you expected, or was the size incorrect?
Don't worry, make your exchange or return fast and easy with ES Collection.
KEEP IN consideration THAT YOU HAVE A DEADLINE OF 14 DAYS FOR RETURNING YOUR PURCHASE
Send us an email to [email protected] indicating in the subject "RETURN + your order number" and include the following information:
- Your first and last name and your delivery address as it appears on your order confirmation.
- Explain the reason for the return: incorrect colour or size, defective item...
- Tell us if you prefer an exchange or a refund. If you prefer an exchange, we will send you a voucher code for the total amount of the returned products so you can place another order with the products you want. If you prefer a refund, we will do it through the same payment method you used to place the order.
- Proceed to return the item ONLY after we have replied to your email.
Once you have sent us an email with this information, we will contact you within 24-48 hours and we will indicate the steps you need to follow to complete your return.
Please contact us via email at [email protected] for any questions you might have.